Refund Policy

1. Overview

At Velon LLC, we are committed to delivering high-quality web development services and ensuring client satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.

2. Service Categories

2.1 One-Time Projects

For custom web development projects, refunds are handled on a case-by-case basis:

• Before Project Commencement: Full refund of any deposits if the project has not yet started and no work has been performed.
• During Development (First 30 Days): Partial refund may be issued based on work completed. Completed milestones are non-refundable.
• After 30 Days or Project Completion: No refunds are available once the project has been delivered and accepted by the client.

2.2 Subscription Services

For recurring subscription-based services:

• First 14 Days: Full refund available if you are not satisfied with the service within the first 14 days of your initial subscription.
• After 14 Days: No refunds for partial months. You may cancel at any time, and your access will continue until the end of the current billing period.
• Cancellation: Subscriptions can be cancelled at any time without penalty. No refunds for the current billing cycle.

2.3 Consulting Services

Consulting and advisory services are billed hourly or per session:

• Prepaid Hours: Unused prepaid hours may be refunded within 30 days of purchase if no services have been rendered.
• Completed Sessions: No refunds for completed consulting sessions.

3. Refund Request Process

To request a refund, please follow these steps:

1. Contact us via email at support@velonllc.com or call us at 251-385-9704
2. Include your full name, project/invoice number, and detailed reason for the refund request
3. Provide any relevant documentation, screenshots, or supporting details
4. Allow 3-5 business days for our team to review your request

Review Process: We will respond to your refund request within 5 business days (excluding weekends and US federal holidays). Our team will:

• Acknowledge receipt of your request within 24 hours
• Review your project history and the reason for your request
• Communicate our decision in writing with a clear explanation
• If approved, process the refund within 7-10 business days

Refund Method: Approved refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account.

Partial Refunds: In some cases, we may issue a partial refund based on work completed. We will clearly explain the calculation and rationale for any partial refund.

4. Non-Refundable Items

The following are non-refundable:

• Third-party services, licenses, or subscriptions purchased on your behalf (e.g., hosting, domain names, APIs)
• Custom design work that has been approved and delivered
• Completed project milestones that have been accepted by the client
• Services rendered more than 30 days prior to the refund request
• Expedited or rush service fees

5. Dispute Resolution

If you have concerns about the quality of our services or believe you are entitled to a refund, we encourage you to contact us directly. We are committed to working with our clients to resolve any issues amicably.

In the event that a dispute cannot be resolved through direct communication, both parties agree to seek mediation before pursuing legal action.

6. Payment Disputes and Chargebacks

Important Notice: Before initiating a chargeback or payment dispute with your bank or card issuer, please contact us directly. We are committed to resolving all concerns fairly and promptly.

Our Commitment: We will work with you in good faith to resolve any payment disputes, including:

• Investigating billing errors or duplicate charges
• Addressing service quality concerns
• Reviewing unrecognized charges
• Finding mutually agreeable solutions

Chargeback Consequences: If you initiate a chargeback through your payment provider without first attempting to resolve the issue with us, we reserve the right to:

• Suspend or terminate all services immediately
• Revoke access to all deliverables and work products
• Contest the chargeback with supporting documentation
• Pursue legal action to recover the disputed amount plus associated fees and costs
• Report fraudulent chargeback activity to appropriate authorities and credit bureaus

Fraudulent Chargebacks: Filing a chargeback for services that were delivered as agreed, or after a refund has already been processed, constitutes fraud and may result in legal action.

Contact Us First: Email support@velonllc.com or call 251-385-9704 to discuss any payment concerns. We respond to all inquiries within 24 hours during business days.

7. Service Guarantee

We stand behind the quality of our work. If you are not satisfied with the final deliverable, we will:

• Work with you to address any issues within the agreed-upon project scope
• Provide revisions as outlined in the project contract
• Ensure the final product meets the specifications agreed upon at project start

8. Changes to This Policy

Velon LLC reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after any modifications indicates your acceptance of the updated policy.

9. Contact Information

If you have any questions about our Refund Policy, please contact us: