Service Delivery Policy

1. Overview

At Velon LLC, we provide digital web development services, not physical products. This Service Delivery Policy outlines our commitment to timely and professional delivery of all project deliverables and ongoing services.

All delivery timelines are estimates and will be confirmed in your individual project agreement or statement of work.

2. Service Delivery Timelines

2.1 One-Time Development Projects

Project timelines vary based on scope and complexity:

• Small Projects (Landing Pages, Simple Websites): Typically 2-4 weeks from project kickoff to final delivery
• Medium Projects (Multi-page Websites, Basic Web Apps): Typically 4-8 weeks from project kickoff to final delivery
• Large Projects (Complex Web Applications, E-commerce): Typically 8-16 weeks or more, depending on requirements
• Custom Projects: Timeline will be specified in your project proposal based on detailed requirements analysis

2.2 Subscription Services

For ongoing subscription-based development and support:

• Initial Setup: Service activation within 1-2 business days of payment confirmation
• Ongoing Work: Continuous development with regular updates and deployments as agreed in your subscription plan
• Support Requests: Response within 24 hours during business days; resolution time depends on complexity

2.3 Consulting Services

Consulting and advisory services are scheduled based on mutual availability:

• Session Scheduling: Sessions scheduled within 3-5 business days of booking
• Deliverable Reports: Delivered within 5-7 business days after session completion

3. Delivery Method

All services and deliverables are delivered digitally:

• Source Code: Delivered via secure code repositories (GitHub, GitLab, etc.) or direct file transfer
• Deployed Applications: Deployed to agreed-upon hosting platforms (Vercel, AWS, etc.) with access credentials provided
• Documentation: Delivered via email, cloud storage (Google Drive, Dropbox), or project management tools
• Training Materials: Delivered through video recordings, written guides, or live training sessions

Access: You will receive immediate access to deliverables upon final payment and project completion, or as specified in milestone schedules.

4. Project Milestones

Most projects are divided into milestones for clear progress tracking:

• Milestone 1 - Discovery & Planning: Requirements gathering, technical planning, and project roadmap (typically 3-5 business days)
• Milestone 2 - Design Phase: UI/UX design, mockups, and approval (timeline varies by project)
• Milestone 3 - Development: Core functionality implementation with regular progress updates
• Milestone 4 - Testing & QA: Comprehensive testing and bug fixes
• Milestone 5 - Launch: Final deployment, documentation, and handover

Each milestone has specific deliverables and estimated completion dates outlined in your project agreement.

5. Factors Affecting Delivery

Timeline estimates assume:

• Timely client feedback and approvals at each milestone
• Availability of all required content, assets, and access credentials
• No significant scope changes during development
• Clear and responsive communication from both parties

Delays may occur due to:

• Extended client review periods or delayed feedback
• Scope changes or additional feature requests
• Missing information, content, or required third-party services
• Technical issues with third-party integrations or platforms
• Force majeure events (natural disasters, emergencies, etc.)

We will communicate any potential delays promptly and work with you to adjust timelines as needed.

6. Expedited Service

Rush or expedited service may be available for an additional fee:

• Priority Scheduling: Fast-track your project ahead of standard queue
• Extended Hours: Evening and weekend work to meet tight deadlines
• Additional Resources: Dedicated team members for faster completion

Contact us at support@velonllc.com to discuss expedited service options and pricing.

7. Quality Assurance

Before final delivery, all projects undergo:

• Comprehensive functionality testing across multiple devices and browsers
• Performance optimization and load time testing
• Security vulnerability scanning
• Code quality review and documentation
• Client acceptance testing and approval

We will not consider a project complete until you have reviewed and approved the final deliverables.

8. Post-Delivery Support

After project delivery:

• Warranty Period: 30 days of complimentary bug fixes for issues directly related to our work (excludes new feature requests)
• Training: Basic training on managing and updating your website or application
• Documentation: Complete technical documentation and user guides
• Ongoing Support: Available through subscription plans or hourly rates

9. Client Responsibilities

To ensure timely delivery, clients are responsible for:

• Providing clear requirements and project objectives
• Supplying all necessary content, images, and brand assets
• Responding to questions and requests within 2-3 business days
• Providing timely feedback and approvals at each milestone
• Making milestone payments on schedule as agreed
• Providing access to necessary accounts, servers, or platforms

10. Changes to This Policy

Velon LLC reserves the right to modify this Service Delivery Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Project-specific delivery terms in signed agreements take precedence over this general policy.

11. Contact Information

For questions about service delivery or project timelines, please contact us: