Privacy Policy

1. Introduction

Velon LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website velonllc.com or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form or request a quote
• Subscribe to our newsletter or updates
• Engage with our services
• Contact us via email or phone

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Company name and business information
• Project details and requirements
• Payment information (processed securely through third-party payment processors)
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Device information

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process your requests and respond to inquiries
• Send you project updates and communications
• Process payments and transactions
• Improve our website and services
• Understand how you use our website
• Develop new products and services
• Prevent fraudulent transactions and protect against security threats
• Comply with legal obligations
• Send marketing communications (with your consent)

4. Payment Processing

We use Stripe as our payment processing partner. When you make a payment through our website:

• Payment Information: Your payment card details and billing information are transmitted directly to Stripe and are never stored on our servers
• Stripe's Services: Stripe processes all payment transactions securely and is PCI-DSS Level 1 certified, the highest level of certification available in the payments industry
• Data Shared with Stripe: We share your name, email address, and transaction details with Stripe to process your payment
• Stripe's Privacy Policy: Stripe's use of your personal information is governed by their privacy policy, available at https://stripe.com/privacy

We retain transaction records for accounting, tax compliance, and dispute resolution purposes as required by law.

5. How We Share Your Information

We may share your information in the following circumstances:

• Payment Processors: We use Stripe to process payments. Stripe collects and processes your payment information in accordance with their privacy policy and PCI-DSS requirements
• Service Providers: We may share information with third-party service providers who perform services on our behalf (e.g., hosting providers, analytics services, email service providers)
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
• Legal Requirements: When required by law or to respond to legal process, court orders, or government requests
• Fraud Prevention: To detect, prevent, or address fraud, security, or technical issues
• Protection of Rights: To protect our rights, privacy, safety, or property, and that of our clients and others

We do not sell your personal information to third parties. We only share your information with trusted partners who are contractually obligated to protect your data and use it only for the purposes we specify.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to our processing of your personal information
• Portability: Request transfer of your information to another service
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at support@velonllc.com.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our website. Cookies are small data files stored on your device. You can control cookie settings through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: